BAA (Business Associate Agreement)
A Business Associate Agreement (BAA) is a HIPAA-required contract between a dental practice and any vendor that handles protected health information (PHI).
A Business Associate Agreement (BAA) is a HIPAA-required contract between a dental practice and any vendor that handles protected health information (PHI). This entry is part of Balaay's dental practice management glossary, which covers front-desk operations, practice management systems, insurance terminology, dental specialties, and the vocabulary that comes up when practices evaluate AI receptionist software. Balaay builds an AI voice receptionist for dental practices; where a term describes something the product touches — scheduling, recall, insurance questions, call triage — the related pages linked below go into how that actually works on a live phone line.
Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.
BAA (Business Associate Agreement) in practice
BAAs ensure vendors are contractually committed to HIPAA compliance. Any AI receptionist, SMS platform, or PMS handling patient data must sign a BAA with the practice.
Related terms
- HIPAA — HIPAA (Health Insurance Portability and Accountability Act) is the U.S. federal law governing the privacy and security of patient health information, including dental records.
- PHI (Protected Health Information) — Protected Health Information (PHI) is any individually identifiable health information — including names, dates of birth, treatment details, and insurance information.
Related pages
- PHI (Protected Health Information)
- First Dental Visit
- Periodontitis
- Bone Grafting
- Dental Billing
- Patient Portal
- Full glossary
- AI Dental Receptionist
- Pricing
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BAA (Business Associate Agreement) — A Business Associate Agreement (BAA) is a HIPAA-required contract between a dental practice and any vendor that handles protected health information (PHI). Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.
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