Press and media kit

Media fact pack for Balaay, an AI voice receptionist for dental practices: approved company descriptions, pricing, capabilities and documented limitations, research methodology and findings, brand assets, and a correction contact.

Facts, figures, limitations and assets for anyone writing about Balaay or about the dental AI receptionist category. Every figure on this page is generated from the same registries that gate Balaay's own marketing claims, so a figure quoted from here is one the build would fail over if it were wrong. Two things are stated before anything else, because they are what a reporter most needs and what this category least often volunteers: Balaay has no customers to point to, and no practice-management connector is production verified.

Approved company descriptions

Use whichever length fits. These are the forms Balaay stands behind; anything else is a paraphrase we cannot vouch for.

Short

Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.

Standard

Balaay is an AI voice receptionist for dental practices. It answers the practice’s phone calls, books the appointment and texts the patient a confirmation, and escalates urgent calls to staff using rules the practice defines.

The category, independent of the brand

An AI dental receptionist is software that answers a dental practice’s inbound patient calls, holds a spoken conversation with the caller, schedules appointments, and routes urgent calls to staff — without a person picking up the phone.

Pricing

Published per tier with the one-time setup fee stated. Month-to-month, no per-call fees. One-time setup fee applies. There is no per-call fee and no undisclosed usage metering.

What it does

13 capabilities, each covered by a deterministic test that runs in the build.

• Answers the practice’s inbound phone calls with a spoken conversation
• Captures the caller’s name, number and reason for calling
• Escalates urgent calls to staff using rules the practice defines
• Stops booking, moving and cancelling appointments once a call turns urgent
• Offers only appointment times that are genuinely open in Balaay’s schedule
• Re-validates the slot immediately before committing a booking
• A repeated booking request cannot create a duplicate appointment
• Looks up an existing patient and the appointments they already have
• Moves an existing appointment to a new time on the call
• Cancels an appointment, or hands it to staff when the practice’s policy requires that
• Records the appointment and confirms it with the patient
• Never tells a caller an action succeeded unless it can verify that it succeeded
• Keeps a record of every appointment action it took or refused

What it does not do

Published because you would find it anyway, and because the interesting story in this category is the distance between what vendors imply and what their software performs.

• Does not read your Google Calendar. Balaay works from its own schedule, configured to your hours.
• Does not yet use your practice-management system as the source of truth. The connector is built and unverified.
• Does not write into the calendar your team already opens. Appointments live in Balaay until a connector ships.
• Does not create appointments in Dentrix, Eaglesoft or any other practice-management system.
• Does not check insurance eligibility. It answers from the plan list you configure and will not estimate coverage.

Practice-management systems

The maturity of each named system, rather than a logo grid.

Research findings available to cite

Original primary-source research on what this category discloses: 7 vendors read directly on 2026-08-19, scored on six documentation indices. Balaay is inside the sample and scores worst of the seven on customer proof.

• 3 of 7 vendors publish a monthly price on their own site.
• 2 of 7 publish a price for every named tier.
• 1 of 7 vendors state clearly which scheduling operation their connector performs when an appointment is made.
• 1 of 7 vendors publish the maturity of each named integration.
• 2 of 7 vendors publish a phone number a buyer can ring to hear the product immediately.
• 3 of 7 vendors publish named customers, and 0 of 7 publish how any outcome figure was measured.

Verify it yourself

The fastest way to check any claim on this page is to test the product. There is no form and no sales call in front of it.

• Live browser demo — speak to it, and try to make it fail: /voice
• It is a browser demo, not a number you can ring. Five of the seven vendors in Balaay’s own sample publish a callable line; Balaay does not.
• Its documented refusal boundaries and the tests covering them: /evidence
• Every correction ever made to Balaay research, dated: /research/corrections

Assets

Logo and brand files are linked below. Product screenshots on request — we would rather send a current one than have an old build circulating.

• Logo, PNG 512px: /logo-512.png
• Open Graph image: /og-image.png
• Icon, PNG 512px: /icon-512.png

Contact, and corrections

Press and research enquiries: press@balaay.com. We will answer a methodology question, send the underlying data, or say that we do not know. We will not send a figure we cannot source. If something published about Balaay is wrong — including something on this site — tell us and we will correct it and date the correction.

If you need a customer to speak to, we have none to offer. Any vendor in this category who offers you one should be asked how long that practice has been live and who arranged the introduction.

Related pages

• AI Dental Receptionist
• Pricing
• Missed Call Recovery
• Dental Answering Service
• Practice Management Blog
• Dental Receptionist Cost Calculator

Explore Balaay

In summary

Press and media kit — Media fact pack for Balaay, an AI voice receptionist for dental practices: approved company descriptions, pricing, capabilities and documented limitations, research methodology and findings, brand assets, and a correction contact. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.

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