PMS (Practice Management System)
A Practice Management System (PMS) is the software that manages a dental practice's back-office operations: scheduling, charting, billing, claims, and patient records.
A Practice Management System (PMS) is the software that manages a dental practice's back-office operations: scheduling, charting, billing, claims, and patient records. This entry is part of Balaay's dental practice management glossary, which covers front-desk operations, practice management systems, insurance terminology, dental specialties, and the vocabulary that comes up when practices evaluate AI receptionist software. Balaay builds an AI voice receptionist for dental practices; where a term describes something the product touches — scheduling, recall, insurance questions, call triage — the related pages linked below go into how that actually works on a live phone line.
Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.
PMS (Practice Management System) in practice
Common dental PMS systems include Dentrix, Eaglesoft, Open Dental, Curve Dental, and Carestack. The PMS is internal-facing — it's what your staff uses. Patient-facing tools like AI receptionists, online booking widgets, and SMS platforms sit on top of the PMS and integrate with it.
Related terms
- Dentrix — Dentrix is one of the most widely used dental practice management systems (PMS), made by Henry Schein One, with a large installed base among North American practices. We have not found a figure for that base we can source, so none is given here.
- Eaglesoft — Eaglesoft is a dental practice management system made by Patterson Dental, widely used for clinical and front-office management.
- Open Dental — Open Dental is an open-source dental practice management system, popular with smaller and independent practices for its flexibility and lower cost.
- Curve Dental — Curve Dental is a cloud-based dental practice management system known for its modern UI and online accessibility.
Related pages
- Dental Front Desk
- Dental Receptionist Cost
- Schedule Blocking
- Production (Dental)
- Collections (Dental)
- Dental Capacity Planning
- Full glossary
- AI Dental Receptionist
- Pricing
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PMS (Practice Management System) — A Practice Management System (PMS) is the software that manages a dental practice's back-office operations: scheduling, charting, billing, claims, and patient records. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.
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