AI Voice Receptionist for Dental Offices

Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.

What is Balaay?

Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.

What is an AI receptionist?

An AI receptionist is software that answers a business’s inbound phone calls, holds a spoken conversation with the caller, completes the routine next step such as booking an appointment or capturing a job request, and routes urgent calls to a person — without somebody having to pick up the phone.

Is Balaay only for dentists?

No. Balaay is an AI receptionist for businesses that run on calls, and it is configured for home services, dental, beauty and wellness, legal, property and veterinary. Dental is where it is deployed today and it has the deepest configuration, but it is one industry Balaay serves rather than what Balaay is. Any service business can build a receptionist from its own website.

What industries does Balaay support?

Balaay supports home services — HVAC, plumbing, heating, electrical, roofing and locksmiths — plus dental, beauty and wellness, legal, property and lettings, and veterinary. Each has its own vocabulary, its own rules for what must be captured before a booking means anything, and its own definition of a call that must reach a person instead. A business in another sector can still build a receptionist from its website; it simply has no purpose-built pack behind it.

How does Balaay work?

Balaay starts from your website address. It reads the site the way a new receptionist would — your services, hours, address and the questions you evidently get asked — and builds a receptionist from it, with a phone number you can ring within about twenty seconds. You check what it learned, each fact shown with the page it came from. When you are ready, you divert your existing line to it: every call, or only the ones nobody picks up.

How does Balaay learn a business?

Balaay learns a business from that business’s own public website. It reads the pages, extracts the services, hours, location and common questions, and keeps a source for each fact so the owner can click through and check it. Facts fall into three states — confident, needs your confirmation, and could not be found — and Balaay will not tell a caller anything from the third state.

Can I try Balaay without signing up?

Yes. Paste a website address and you get a working receptionist and a real phone number to ring, with no account, no card and no identity check. The number is held for seven days without an account; create one and it is yours, and once real calls are arriving on it, it is never reclaimed.

Does Balaay answer calls?

Yes. Answering the phone is the product: Balaay picks up on the business’s own line once calls are diverted to it, and holds a spoken conversation rather than reading a menu. The voice receptionist is on every plan, including the entry plan; the tiers differ by how many voice minutes are included and the per-minute rate beyond them.

Can Balaay book appointments?

Yes, in Balaay’s own schedule, configured to the business’s real hours and appointment lengths. It reserves the slot so two simultaneous callers cannot win the same time, re-checks availability at the moment of writing, then reads the appointment back from the schedule and compares it before anyone is told it is done. A booking it could not read back is not reported as booked.

Does Balaay verify what it did?

Yes, and that is the distinguishing behaviour. Every action resolves to one of six outcomes — verified, captured, handed off, escalated, refused or failed — and only a successful read-back permits the receptionist to say something is done. Anything it could not confirm says so rather than showing a tick.

What is Call Truth?

Call Truth is the record behind one call: both sides of the conversation with timestamps, what Balaay did at each point and how it confirmed the result, anything it said that its own record does not support, what was removed before writing, and why some calls have no transcript at all. It exists so an owner can answer "did that actually happen" without taking anyone’s word for it.

What happens when an action fails?

Balaay says so, on the call. The tool result carries an explicit line — it is NOT booked, nothing has changed, still booked — and the receptionist relays that rather than the sentence it was hoping to say. A response that is ambiguous, such as a timeout, is neither a success nor a failure: it is flagged for a person, because reporting it as failed invites a retry that double-books and reporting it as done tells a caller about something that may not exist.

Is an AI receptionist the same as a chatbot?

No. A chatbot answers typed questions on a website. An AI receptionist answers the business’s telephone and holds a spoken conversation, which is where most bookings and job requests actually happen. Balaay is a voice receptionist; website chat is a supporting feature.

Is an AI receptionist the same as an answering service?

No. An answering service takes a message and passes it back for somebody to call, so when the call ends all the work is still ahead of you. An AI receptionist completes the next step on the call — it checks what is genuinely open, takes the booking, and confirms it before the caller hangs up.

Does Balaay work after hours?

Yes. It answers at any hour, including evenings, weekends and holidays. Many businesses point only their after-hours and unanswered calls at Balaay to begin with and leave daytime unchanged, which is one diversion setting with their phone provider.

Does an AI receptionist require new software?

No. Balaay answers on the business’s existing number, so customers keep dialling what they already have, there is nothing for the team to install and no second dashboard anyone has to live in. Balaay keeps its own schedule of the appointments it takes. It does not yet write those into whatever system a business runs internally — that is in development — so a business that wants them there copies them from the record Balaay hands over.

Can an AI receptionist use my existing phone number?

Yes. Calls divert from your current number, so customers keep dialling the number they already have and nothing changes on your listings, your van or your invoices.

What happens if a call is urgent?

The business defines what urgent means, and each industry pack has a starting definition — a gas smell for home services, severe pain or swelling for dental, collapse or breathing difficulty for veterinary. When a call matches, Balaay stops trying to book and escalates to the contact the business nominates. It routes and schedules according to instructions; it does not assess or advise.

How much does an AI receptionist cost?

Balaay is $29 per month including 250 voice minutes, $79 for 1,000 minutes and $149 for 2,000. Minutes beyond the allowance are charged per minute at $0.15, $0.10 and $0.08 by plan. Every tier answers the phone and the website. Thirty days free, no card, and no mandatory setup fee — optional concierge setup is $199 once.

Does an AI receptionist replace the front desk?

No. Balaay is designed to take overflow, after-hours and repetitive calls so the people you have can concentrate on the customer in front of them. It runs alongside a team rather than instead of one.

Which systems does Balaay connect to?

Balaay schedules against its own book and connects calendars and practice or job management systems as part of setup rather than leaving it to the team. Which systems connect depends on the specific configuration, and Balaay states exactly what will and will not connect before a business commits — including the limitation that a slot taken in a calendar Balaay does not read is still offerable.

Can Balaay reschedule or cancel an existing appointment?

Yes. Balaay looks the caller up first, reads the specific appointment back to them, and only then moves or cancels it — and it confirms the change actually went through before saying so. Cancellations follow the business’s own policy: inside the notice window it sets, or for anything it marks staff-only, Balaay hands the call to a person instead.

Can two callers book the same appointment slot?

No. A slot is reserved atomically before it is written, so exactly one of two simultaneous callers gets it and the other is told immediately and offered alternatives. Balaay also re-checks the slot in the moment before committing, and a retried request replays the original booking rather than creating a second one.

Who is Balaay for?

Balaay is for businesses in the United States whose customers reach them by phone and who lose calls because the person who would answer is busy, out on a job, or closed. Home services companies, dental practices, salons and clinics, law firms, letting agents and veterinary practices have purpose-built configurations; any other service business can build a receptionist from its own website.

Do I need to install new software?

No. Balaay works with your existing phone number, so patients keep dialling the number they already have, and there is nothing for your team to install or for patients to download. Balaay keeps its own schedule, configured to your real opening hours, services and appointment lengths during setup — so nobody on your team has to run anything new.

Will it replace my receptionist?

No — it backs them up. Balaay takes overflow and after-hours calls so your front desk can focus on the patient in front of them. It is designed to run alongside your team, not instead of it.

What happens with after-hours or emergency calls?

Balaay answers nights, weekends, and holidays. If it hears signs of a real emergency — severe pain, swelling, or bleeding — it pages your on-call staff right away instead of just booking an appointment.

Does it work with Dentrix, Open Dental, or my calendar?

Ask us about your specific system. Calendar and practice-management connections are handled as part of setup rather than by your front desk, and we will confirm exactly what is supported for your configuration before you commit.

Is it HIPAA compliant? Is there a BAA?

We sign a Business Associate Agreement with every practice. Patient data is encrypted in transit and at rest, stored in US-region Google Cloud, and every call is audit-logged; retention is configurable per data class and the defaults are published. We never use patient data to train third-party models. We deliberately do not print an unqualified compliance badge — compliance is a property of your whole arrangement with a vendor, not a logo — so ask us for the BAA and the retention detail in writing, and ask every vendor you shortlist for the same.

What does it cost — and is voice included?

Three plans, all of which answer the phone. Starter is $29/mo with 250 voice minutes, Growth is $79/mo with 1,000 and Scale is $149/mo with 2,000. Minutes beyond the allowance cost $0.15, $0.10 and $0.08 respectively. Thirty days free, no card, no mandatory setup fee.

Will my patients know they are talking to AI?

Balaay speaks naturally, and if a caller asks directly whether they are talking to an AI, it answers honestly. It is built to help patients quickly — not to trick them.

How fast can we go live?

Quickly — because we set it up for you. We connect your phone number, configure your hours, services and escalation rules, and you are answering calls in short order. No long onboarding project on your side.