FFS (Fee-for-Service)
Fee-for-Service (FFS) is a dental insurance/payment model where patients pay the dentist's posted fees, with insurance reimbursing a percentage afterward.
Fee-for-Service (FFS) is a dental insurance/payment model where patients pay the dentist's posted fees, with insurance reimbursing a percentage afterward. This entry is part of Balaay's dental practice management glossary, which covers front-desk operations, practice management systems, insurance terminology, dental specialties, and the vocabulary that comes up when practices evaluate AI receptionist software. Balaay builds an AI voice receptionist for dental practices; where a term describes something the product touches — scheduling, recall, insurance questions, call triage — the related pages linked below go into how that actually works on a live phone line.
Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.
FFS (Fee-for-Service) in practice
FFS practices don't have to discount fees to network levels, often resulting in higher per-procedure revenue. Many high-end cosmetic and specialty practices operate FFS-only.
Related terms
- PPO (Preferred Provider Organization) — PPO is a dental insurance plan type where insured patients save money by visiting "in-network" dentists who have agreed to discounted rates.
- Out-of-Network (OON) — Out-of-network (OON) refers to dental providers who haven't signed contracts with a specific insurance plan. Patients with that insurance still receive partial reimbursement but pay more out-of-pocket.
Related pages
- Out-of-Network (OON)
- Dental Insurance Verification
- CDT Codes
- Dental Cleaning (Prophylaxis)
- Scaling and Root Planing (SRP)
- Dental Crown
- Full glossary
- AI Dental Receptionist
- Pricing
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FFS (Fee-for-Service) — Fee-for-Service (FFS) is a dental insurance/payment model where patients pay the dentist's posted fees, with insurance reimbursing a percentage afterward. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.
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