HIPAA
HIPAA (Health Insurance Portability and Accountability Act) is the U.S. federal law governing the privacy and security of patient health information, including dental records.
HIPAA (Health Insurance Portability and Accountability Act) is the U.S. federal law governing the privacy and security of patient health information, including dental records. This entry is part of Balaay's dental practice management glossary, which covers front-desk operations, practice management systems, insurance terminology, dental specialties, and the vocabulary that comes up when practices evaluate AI receptionist software. Balaay builds an AI voice receptionist for dental practices; where a term describes something the product touches — scheduling, recall, insurance questions, call triage — the related pages linked below go into how that actually works on a live phone line.
Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.
HIPAA in practice
Dental practices must comply with HIPAA in all patient communications, including SMS, email, and AI-handled calls. Compliant tools encrypt data at rest and in transit, sign Business Associate Agreements (BAAs), and maintain audit logs. Balaay signs a BAA, encrypts data at rest and in transit, and audit-logs every call. We do not publish an unqualified compliance badge — ask any vendor, including us, for the BAA and the retention detail in writing.
Related terms
- BAA (Business Associate Agreement) — A Business Associate Agreement (BAA) is a HIPAA-required contract between a dental practice and any vendor that handles protected health information (PHI).
- PHI (Protected Health Information) — Protected Health Information (PHI) is any individually identifiable health information — including names, dates of birth, treatment details, and insurance information.
Related pages
- BAA (Business Associate Agreement)
- PHI (Protected Health Information)
- First Dental Visit
- Periodontitis
- Bone Grafting
- Dental Billing
- Full glossary
- AI Dental Receptionist
- Pricing
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HIPAA — HIPAA (Health Insurance Portability and Accountability Act) is the U.S. federal law governing the privacy and security of patient health information, including dental records. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.
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