No-Show
A no-show is when a patient fails to attend a scheduled dental appointment without cancelling in advance. Published averages for the rate do not carry sources, so none is stated here.
A no-show is when a patient fails to attend a scheduled dental appointment without cancelling in advance. Published averages for the rate do not carry sources, so none is stated here. This entry is part of Balaay's dental practice management glossary, which covers front-desk operations, practice management systems, insurance terminology, dental specialties, and the vocabulary that comes up when practices evaluate AI receptionist software. Balaay builds an AI voice receptionist for dental practices; where a term describes something the product touches — scheduling, recall, insurance questions, call triage — the related pages linked below go into how that actually works on a live phone line.
Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.
No-Show in practice
No-shows are a major source of lost production for dental practices. Well-timed, multi-stage SMS reminders (for example at 7 days, 48 hours, and day-of) are a common, effective way to reduce them. AI receptionists with two-way confirmation can reduce no-shows further by creating commitment via reply.
Related terms
- Patient Recall — Patient recall is the process of bringing back patients for routine care (typically every 6 months for cleanings) after they've missed their next-due appointment.
- Dental SMS Reminders — Dental SMS reminders are automated text messages sent to patients before scheduled appointments to confirm attendance and reduce no-shows.
- Two-Way Appointment Confirmation — Two-way confirmation is an appointment-reminder pattern where patients actively reply to confirm or reschedule, rather than just receiving a one-way notification.
Related pages
- Patient Recall
- Patient Reactivation
- Dental SMS Reminders
- Two-Way Appointment Confirmation
- TCPA (Telephone Consumer Protection Act)
- After-Hours Dental Booking
- Full glossary
- AI Dental Receptionist
- Pricing
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No-Show — A no-show is when a patient fails to attend a scheduled dental appointment without cancelling in advance. Published averages for the rate do not carry sources, so none is stated here. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.
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