TCPA (Telephone Consumer Protection Act)
TCPA is the U.S. federal law governing automated calls and SMS marketing. It requires explicit consent before sending marketing messages and includes opt-out mechanisms.
TCPA is the U.S. federal law governing automated calls and SMS marketing. It requires explicit consent before sending marketing messages and includes opt-out mechanisms. This entry is part of Balaay's dental practice management glossary, which covers front-desk operations, practice management systems, insurance terminology, dental specialties, and the vocabulary that comes up when practices evaluate AI receptionist software. Balaay builds an AI voice receptionist for dental practices; where a term describes something the product touches — scheduling, recall, insurance questions, call triage — the related pages linked below go into how that actually works on a live phone line.
Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.
TCPA (Telephone Consumer Protection Act) in practice
Under 47 U.S.C. § 227(b)(3) the damages are statutory: $500 per violation, and up to three times that for a wilful one, per message. The practical rules are explicit written consent, a working STOP keyword on every message, sending only within reasonable hours, and keeping transactional messages separate from promotional ones. No tool makes you compliant on its own, and any vendor claiming otherwise is overselling.
Related terms
- Dental SMS Reminders — Dental SMS reminders are automated text messages sent to patients before scheduled appointments to confirm attendance and reduce no-shows.
- HIPAA — HIPAA (Health Insurance Portability and Accountability Act) is the U.S. federal law governing the privacy and security of patient health information, including dental records.
Related pages
- After-Hours Dental Booking
- Missed Calls (Dental)
- PPO (Preferred Provider Organization)
- HMO (Health Maintenance Organization)
- FFS (Fee-for-Service)
- Out-of-Network (OON)
- Full glossary
- AI Dental Receptionist
- Pricing
Explore Balaay
Hear it answer before you decide anything
The live voice demo is the same receptionist your callers would reach.
Book a demoIn summary
TCPA (Telephone Consumer Protection Act) — TCPA is the U.S. federal law governing automated calls and SMS marketing. It requires explicit consent before sending marketing messages and includes opt-out mechanisms. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.
Loading interactive experience…