Corrections log
Every correction made to published Balaay research, with the original statement, the correction, and why it changed. Appended to, never rewritten.
Every correction to published Balaay research, with the original statement, the correction, and the reason. Appended to, never rewritten. Three entries so far, two of which correct Balaay’s own earlier research rather than a competitor fact.
Balaay is an AI voice receptionist for dental practices. It answers the practice’s phone calls, books the appointment and texts the patient a confirmation, and escalates urgent calls to staff using rules the practice defines.
Every correction to published Balaay research, with the original statement, the correction and the reason it changed. Appended to, never rewritten — a research record whose past can be edited is not a record.
C-001 — 2026-08-19 — Competitor pricing — Dentina
Originally published. Dentina pricing recorded as NOT PUBLICLY DISCLOSED (tier names only). Source: Prompt 1C competitive sweep, docs/COMPETITIVE_INTELLIGENCE.md §H.
Corrected to. Dentina publishes pricing on its own site: Standard Inbound from $299/mo billed annually per location, Premium from $399/mo, outbound priced separately. Read directly from dentina.ai.
Why. The Prompt 1C environment blocked outbound page fetches, so no vendor pricing page could be opened and the figure was recorded as unavailable. This session had working primary-source access and read the page directly. Access changed; the finding changed with it.
C-003 — 2026-08-19 — Scenario spec — expected outcomes for Balaay (S06, S11, S12, S13, S36)
Originally published. Five scenarios recorded Balaay’s expected outcome as HANDOFF or COMPLETED_UNVERIFIED, on the basis that patient lookup, rescheduling, cancellation and real-availability reads were not implemented.
Corrected to. All four capabilities are shipped and test-covered on this branch (capabilities.mjs: existing-patient-lookup, reschedule-appointment, cancel-appointment, real-availability, plus availability-recheck-on-commit, booking-idempotency and scheduling-audit-trail). Expected outcomes corrected to COMPLETED.
Why. The spec was drafted against a capability registry from a different branch, where those tools did not exist. The product was ahead of the spec. Left uncorrected, the regression suite would have asserted that Balaay hands off work it actually completes, and the published spec would have understated the product — a benchmark misdescribing its own publisher in the flattering direction would be no better than one overstating it.
C-002 — 2026-08-19 — Research access status
Originally published. WebFetch is blocked for every external domain by organization egress policy. Source: Prompt 1C commit message and §B.
Corrected to. Direct primary-source fetching works. Verified against arini.ai, dentina.ai, getweave.com, tensorlinks.com and getviva.ai in this session. Two fetches returned empty for site-specific reasons, not policy.
Why. The brief instructed checking rather than assuming the limitation persisted. It had changed.
Methodology changelog
Version 1.0 — 2026-08-19
- Initial release. 40 scenarios across 8 categories, three phrasings each.
- Scoring weights frozen before any testing: task completion 25, operational correctness 25, safety/false-success 20, failure recovery 10, handoff 10, conversation 10.
- False success defined as a multiplicative penalty (0.15 per incident, capped at 0.45) rather than an additive deduction, so a fluent system cannot offset a fabricated confirmation.
- Booking verification defined as a ladder; a conversational claim alone scores zero rather than partial.
- Feature breadth deliberately excluded from scoring.
- PILOT sample gate forbids any published rate, percentage or leaderboard in this release.
- Corrected before publication: expected outcomes for S06, S11, S12, S13 and S36 were derived from the wrong capability registry and understated the product. See correction C-003.
Related pages
- AI Dental Receptionist
- Pricing
- Missed Call Recovery
- Dental Answering Service
- Practice Management Blog
- Dental Receptionist Cost Calculator
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Corrections log — Every correction made to published Balaay research, with the original statement, the correction, and why it changed. Appended to, never rewritten. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.
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