Balaay

AI receptionist for massage therapists

How Balaay answers a massage therapy phone: books by session length, takes a therapist preference, and never advises on an injury.

You cannot answer the phone mid-treatment, and the enquiry that goes to voicemail books somewhere else.

Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.

Built for businesses that run on calls. Home services, dental, beauty and wellness, legal, property and veterinary have purpose-built configurations — and any other service business can build a receptionist from its own website. AI receptionist from $29/mo with 250 voice minutes included. Growth is $79/mo for 1,000 minutes. 30 days free, no card, no mandatory setup fee. Month-to-month, cancel any time. Each plan includes a monthly voice-minute allowance; minutes beyond it are charged per minute at the rate on your plan. No mandatory setup fee. See pricing →

Everything below describes how the receptionist is configured for this sector — the vocabulary it uses, what it has to capture, and what it refuses to do. Dental is where that configuration goes deepest, because it was built there first. Nothing on this page is a customer claim, and a build gate fails on any sentence that implies one.

What people actually ring about

Calls during every session, which is most of the day
Clients booking by length rather than by service name
Repeat clients who want the same therapist
Callers describing an injury and asking whether massage will help
Late cancellations against a policy

What it asks for, and why

What kind of massage they want, and how long, because sessions are booked by length
Whether they have a therapist they usually see

What it will not do

Advise on an injury or pain
Say a treatment will help
Decide whether someone is suitable for treatment

When it is not a booking

An injury is recorded and left for the therapist to judge. Balaay never says a treatment will help.

Your existing software

No Phorest / Treatwell / Uala connector is live yet — Balaay keeps its own schedule and your team works from that. Ask us about your system.

Other trades

Med spas — /industries/med-spa
Hair salons — /industries/salon
Aesthetics clinics — /industries/aesthetics

Hear it answer a call → · Beauty and wellness →

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Hear it answer before you decide anything

The live voice demo is the same receptionist your callers would reach.

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In summary

AI receptionist for massage therapists — How Balaay answers a massage therapy phone: books by session length, takes a therapist preference, and never advises on an injury. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.

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