Balaay

AI receptionist for estate agents

How Balaay answers an agency phone: booking viewings against agent availability, capturing which property, and never valuing or advising on an offer.

A viewing is a three-way booking: the caller, the agent and the keys. Which property decides all three, and availability that sounds plausible but is not held is worse than no answer.

Balaay is an AI receptionist for businesses that run on calls. This page describes how it is configured for real estate.

Built for businesses that run on calls. Home services, dental, beauty and wellness, legal, property and veterinary have purpose-built configurations — and any other service business can build a receptionist from its own website. AI receptionist from $29/mo with 250 voice minutes included. Growth is $79/mo for 1,000 minutes. 30 days free, no card, no mandatory setup fee. Month-to-month, cancel any time. Each plan includes a monthly voice-minute allowance; minutes beyond it are charged per minute at the rate on your plan. No mandatory setup fee. See pricing →

Everything below describes how the receptionist is configured for this sector — the vocabulary it uses, what it has to capture, and what it refuses to do. Dental is where that configuration goes deepest, because it was built there first. Nothing on this page is a customer claim, and a build gate fails on any sentence that implies one.

What people actually ring about

Callers asking whether a specific listing is still available
Buyers and renters needing different teams
Evening and weekend viewing requests, which is when most people are free
Fee and process questions before they will commit to a time

What it captures, and why

Which property, so the right agent and the keys are arranged
Buying or renting, so the enquiry reaches the right team
When they can actually attend, to match agent availability

What it will not do

Value a property
Advise on an offer
Confirm a listing is available without checking

Why a missed call costs more here

A missed call at an agency is a viewing that does not happen, and in a competitive market the buyer who could not get through has already booked with someone else. Evenings and weekends are when most people can actually view.

What Balaay does not do for this sector

Balaay does not read listings, availability or agent diaries from any CRM. It captures which property and when they can attend; matching that to keys and agents is a human step.

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In summary

AI receptionist for estate agents — How Balaay answers an agency phone: booking viewings against agent availability, capturing which property, and never valuing or advising on an offer. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.

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