Balaay

AI receptionist for estate agents

How Balaay answers an agency phone: booking viewings against agent availability, capturing which property, and never valuing or advising on an offer.

A viewing is a three-way booking: the caller, the agent and the keys. Which property decides all three, and availability that sounds plausible but is not held is worse than no answer.

Balaay is an AI voice receptionist for dental practices. This page describes how it is configured for real estate.

Built for dental practices. Plans from $129/mo. The AI Voice Receptionist is on Growth at $199/mo, plus a one-time setup fee. Month-to-month, no per-call fees. One-time setup fee applies. HIPAA-ready, BAA available. See pricing →

Balaay was built for dental practices and is only in use in dental practices today. Everything below describes how the same receptionist is configured for this sector — not a customer base we have here.

What people actually ring about

Callers asking whether a specific listing is still available
Buyers and renters needing different teams
Evening and weekend viewing requests, which is when most people are free
Fee and process questions before they will commit to a time

What it captures, and why

Which property, so the right agent and the keys are arranged
Buying or renting, so the enquiry reaches the right team
When they can actually attend, to match agent availability

What it will not do

Value a property
Advise on an offer
Confirm a listing is available without checking

Why a missed call costs more here

A missed call at an agency is a viewing that does not happen, and in a competitive market the buyer who could not get through has already booked with someone else. Evenings and weekends are when most people can actually view.

What Balaay does not do for this sector

Balaay does not read listings, availability or agent diaries from any CRM. It captures which property and when they can attend; matching that to keys and agents is a human step.

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In summary

AI receptionist for estate agents — How Balaay answers an agency phone: booking viewings against agent availability, capturing which property, and never valuing or advising on an offer. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.

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