Balaay

New patient call handling

A new patient calling three practices usually books with the one that answers. Balaay picks up, answers what they ask about your services and the plans you accept, captures their details, and takes the appointment request — then texts them a confirmation.

Balaay answers that call, handles the questions people actually ask before booking — do you take my insurance, are you taking new patients, what does a first visit involve — captures their details, and takes the appointment request. Then it texts them a confirmation of what was agreed. AI receptionist from $29/mo with 250 voice minutes included. Growth is $79/mo for 1,000 minutes. 30 days free, no card, no mandatory setup fee.

Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.

Built for dental practices. Dental is the deployed vertical of AI receptionist for businesses that run on calls — the same receptionist, configured for a practice. AI receptionist from $29/mo with 250 voice minutes included. Growth is $79/mo for 1,000 minutes. 30 days free, no card, no mandatory setup fee. Month-to-month, cancel any time. Each plan includes a monthly voice-minute allowance; minutes beyond it are charged per minute at the rate on your plan. No mandatory setup fee. HIPAA-ready, BAA available. See pricing →

The questions a new patient asks first

Do you take my insurance? Answered from the list of plans you give us — and if a plan is not on your list, Balaay says it does not know rather than guessing.
Are you taking new patients?
What does a first visit involve, and how long does it take?
How soon could I come in?

What Balaay captures

Name, phone number, and the reason for the call.
The treatment they are asking about, and when they can come in.
Any pre-screening questions you want asked before an appointment is offered.

Where the handoff happens

Balaay takes the appointment request and confirms it with the patient by text or email.
Your team enters it into your practice management system — Balaay does not write into your PMS yet, and we would rather say so here than let you find out at setup.
Anything needing a person — a complex insurance question, a clinical question, an existing patient wanting to move an appointment — is handed to your staff with the context already captured.

Try it rather than read about it

The fastest way to judge whether this handles your practice’s calls is to make one. The live voice receptionist on this site is the same one a patient would reach.

Talk to Balaay now → · See pricing → · Check your PMS →

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Hear it answer before you decide anything

The live voice demo is the same receptionist your callers would reach.

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In summary

New patient call handling — A new patient calling three practices usually books with the one that answers. Balaay picks up, answers what they ask about your services and the plans you accept, captures their details, and takes the appointment request — then texts them a confirmation. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.

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