New patient call handling
A new patient calling three practices usually books with the one that answers. Balaay picks up, answers what they ask about your services and the plans you accept, captures their details, and takes the appointment request — then texts them a confirmation.
Balaay answers that call, handles the questions people actually ask before booking — do you take my insurance, are you taking new patients, what does a first visit involve — captures their details, and takes the appointment request. Then it texts them a confirmation of what was agreed. Plans from $129/mo. The AI Voice Receptionist is on Growth at $199/mo, plus a one-time setup fee.
Balaay is an AI voice receptionist for dental practices. It answers the practice’s phone calls, books the appointment and texts the patient a confirmation, and escalates urgent calls to staff using rules the practice defines.
The questions a new patient asks first
- Do you take my insurance? Answered from the list of plans you give us — and if a plan is not on your list, Balaay says it does not know rather than guessing.
- Are you taking new patients?
- What does a first visit involve, and how long does it take?
- How soon could I come in?
What Balaay captures
- Name, phone number, and the reason for the call.
- The treatment they are asking about, and when they can come in.
- Any pre-screening questions you want asked before an appointment is offered.
Where the handoff happens
- Balaay takes the appointment request and confirms it with the patient by text or email.
- Your team enters it into your practice management system — Balaay does not write into your PMS yet, and we would rather say so here than let you find out at setup.
- Anything needing a person — a complex insurance question, a clinical question, an existing patient wanting to move an appointment — is handed to your staff with the context already captured.
Try it rather than read about it
The fastest way to judge whether this handles your practice’s calls is to make one. The live voice receptionist on this site is the same one a patient would reach.
Talk to Balaay now → · See pricing → · Check your PMS →
Related pages
- AI Dental Receptionist
- Pricing
- Missed Call Recovery
- Dental Answering Service
- Practice Management Blog
- Dental Receptionist Cost Calculator
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The live voice demo is the same receptionist your patients would reach.
Book a demoIn summary
New patient call handling — A new patient calling three practices usually books with the one that answers. Balaay picks up, answers what they ask about your services and the plans you accept, captures their details, and takes the appointment request — then texts them a confirmation. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.
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