PMS integration status

Exactly which dental practice management systems Balaay connects to today, and which it does not. No PMS connector is production verified yet — this page says so per system, with the current status and what Balaay does alongside your PMS in the meantime.

This page states, per system, whether Balaay connects to it today. The short version, on 2026-08-19: no practice management system is production verified, so Balaay does not write appointments into any PMS. An Open Dental connector exists and is in development. The other systems have no connector. Balaay still answers your calls, captures the request and hands your team a structured record — it does not yet remove the data-entry step, and we would rather you knew that before buying than after.

PMS support matrix

Every action column is derived from the connector status rather than maintained by hand, because the runtime enforces the same rule: a connector below production status is never handed to a live call, so it cannot perform any of these actions. One rule, one source, no page able to claim something the code would refuse to do.

Status definitions: Production verified — A real practice’s real booking workflow has run against the live system. In customer validation — Running with named pilot practices. Not yet available to every practice. Sandbox tested — Proven against the vendor’s sandbox, not yet against a live practice database. In development — The connector is built but has not been proven against the real system, so it is not used on live calls. Not currently supported — Balaay has no connector for this system. It can still answer your calls; it cannot write into this software.

What Balaay does on a call without a PMS connector

• Answers the call — after hours, at lunch, and when the front desk is already on the line.
• Answers questions about your practice from the information you give us: services, hours, which plans you accept, and your own policies.
• Captures the caller’s name, phone number and the reason for the call, on every call.
• Takes the appointment request — the treatment they want, and when they can come in.
• Escalates an urgent call to your staff immediately, using rules you define, instead of trying to book it.
• Texts or emails the patient a confirmation of what was agreed.
• Hands your team one structured record per call — who rang, what they wanted, what was agreed, what still needs doing.

And what it does not do

• It does not read your PMS schedule, so the times it discusses come from the availability rules you give us, not from your live book.
• It does not write the appointment into your PMS. Someone on your team enters it.
• It does not look a patient up in your PMS, so it cannot confirm their record, balance or history.
• It does not reschedule or cancel an existing appointment. Those callers are handed to your staff.

Per-system status

• Does Balaay work with Open Dental? In development
• Does Balaay work with Dentrix? Not currently supported
• Does Balaay work with Eaglesoft? Not currently supported
• Does Balaay work with Curve Dental? Not currently supported
• Does Balaay work with Denticon? Not currently supported

Related pages

• AI Dental Receptionist
• Pricing
• Missed Call Recovery
• Dental Answering Service
• Practice Management Blog
• Dental Receptionist Cost Calculator

Explore Balaay

In summary

PMS integration status — Exactly which dental practice management systems Balaay connects to today, and which it does not. No PMS connector is production verified yet — this page says so per system, with the current status and what Balaay does alongside your PMS in the meantime. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.

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