Balaay

Balaay vs Viva AI

An evidence-labelled comparison of Balaay and Viva AI for a dental practice: what each is verified to do on an inbound call, published pricing where it exists, where Viva AI is the better choice, and where Balaay is. Last verified 2026-09-06.

Viva AI — AI dental front desk / answering service, dental-specific. Viva AI's published pricing starts at from $350/mo (per-tier pricing on request); Balaay's voice receptionist is $29/mo. The honest summary: You want to start with after-hours-only coverage and scale up inside one vendor, you need many languages, or your procurement process requires a formal third-party security attestation that Balaay does not have. You want the full price list up front and the lowest monthly cost for inbound voice coverage. Every competitor fact on this page carries a label saying how it was verified, and the facts were last checked on 2026-09-06.

Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.

Built for dental practices. Dental is the deployed vertical of AI receptionist for businesses that run on calls — the same receptionist, configured for a practice. AI receptionist from $29/mo with 250 voice minutes included. Growth is $79/mo for 1,000 minutes. 30 days free, no card, no mandatory setup fee. Month-to-month, cancel any time. Each plan includes a monthly voice-minute allowance; minutes beyond it are charged per minute at the rate on your plan. No mandatory setup fee. HIPAA-ready, BAA available. See pricing →

What Viva AI is

Viva AI is AI dental front desk / answering service, dental-specific. Its own stated target buyer: Practices that want a graduated path from after-hours-only coverage up to a full AI front desk, and that value wide language coverage.

Pricing

Balaay: Starter $29/mo with 250 minutes, then $0.15/min; Growth $79/mo with 1,000 minutes, then $0.10/min; Scale $149/mo with 2,000 minutes, then $0.08/min. No mandatory setup fee — Concierge Setup is optional at $199 once. Published in full.

Viva AI: Viva publishes a floor of "Plans from $350/mo" and names three tiers — Gold, Platinum, Diamond — with AI credit allowances of 4,000, 7,000 and 12,000 respectively, but does not publish a price for any tier above the floor.

The floor is published on Viva’s own pricing page; the per-tier figures are not. Third-party sites report Gold $349, Platinum $899 and Diamond $1,199, but Viva does not publish those and we do not present them as fact. Ask Viva for a quote.

Source: www.getviva.ai — accessed 2026-09-06.

Competitor pricing is from each vendor’s public pricing at the time of writing and may have changed — confirm a current quote directly. Balaay’s pricing is published in full.

Capability comparison

Read the right-hand column before the middle one. "Not found" means we could not verify it from public sources — it does not mean the vendor lacks the feature, and we will not present it as though it does. "Company claim" means the vendor says it about itself and we have not independently confirmed it.

Capability	Balaay	Viva AI	How we know
Answers inbound calls	Yes	Yes	Company claim
Does it put the appointment in your PMS?	No	Partial	Third-party reported
Reschedules / cancels on the call	No	Not found	Not found
Outbound calls & recall campaigns	No	Yes	Third-party reported
Two-way patient texting	No	Not found	Not found
Languages beyond English	No	Yes	Third-party reported
Insurance eligibility verification	No	Not found	Not found
Rule-based urgent-call escalation	Yes	Not found	Not found
Per-call transcript & outcome	Yes	Not found	Not found
Publishes its pricing	Yes	Partial	Confirmed
Try it without a sales call	Yes	Not found	Not found

Where Viva AI is the better choice

Listed first, deliberately. If one of these matters to your practice, stop reading and go and talk to them.

A deliberate entry tier for after-hours and overflow only, without changing your phone system — a genuinely low-disruption way in.
Wide language coverage is reported, well beyond Balaay’s English only.
Viva publishes a trust centre. Balaay has no formal third-party security attestation, so if your procurement process requires one, ask Viva what they hold — it is a real gap on our side.

Choose Viva AI when: You want to start with after-hours-only coverage and scale up inside one vendor, you need many languages, or your procurement process requires a formal third-party security attestation that Balaay does not have.

Where Balaay is the better choice

Lower published entry price: $29/mo for voice against a $350/mo floor.
Publishes every tier’s price rather than a floor plus a quote.

Choose Balaay when: You want the full price list up front and the lowest monthly cost for inbound voice coverage.

What Balaay does not do

Every comparison page on this site carries this section, because a comparison in which the author has no weaknesses is an advertisement.

No production-verified practice management system integration. Balaay does not write appointments into Dentrix, Eaglesoft, Open Dental or anything else today. Your team enters the appointment.
No rescheduling or cancellation on the call — those callers are handed to your staff.
English only.
No two-way patient texting; confirmations and reminders are outbound only.
No insurance eligibility verification against a payer.
No published customer outcomes. Balaay is pre-pilot, and several competitors have named practices with figures attached.

Viva AI's own claims about its scale

Reproduced as claims, with the label that applies. None of these figures has been audited here.

Viva AI claims Viva’s site links to a trust centre. If a formal security attestation is a procurement requirement for your practice, ask Viva directly for the current report rather than relying on any third-party summary — including ours. Not found

Facts on this page were last verified on 2026-09-06. Our sourcing rules are published at /methodology, and Viva AI's own site is linked above so you can check anything here yourself.

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In summary

Balaay vs Viva AI — An evidence-labelled comparison of Balaay and Viva AI for a dental practice: what each is verified to do on an inbound call, published pricing where it exists, where Viva AI is the better choice, and where Balaay is. Last verified 2026-09-06. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.

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