Balaay vs Viva AI
An evidence-labelled comparison of Balaay and Viva AI for a dental practice: what each is verified to do on an inbound call, published pricing where it exists, where Viva AI is the better choice, and where Balaay is. Last verified 2026-08-19.
Viva AI is AI dental front desk / answering service, dental-specific. Viva AI's published pricing starts at from $350/mo (per-tier pricing on request); Balaay's voice receptionist is $199/mo. The honest summary: You want to start with after-hours-only coverage and scale up inside one vendor, you need many languages, or your procurement process requires a formal third-party security attestation that Balaay does not have. You want the full price list up front and the lowest monthly cost for inbound voice coverage. Every competitor fact on this page carries a label saying how it was verified, and the facts were last checked on 2026-08-19.
Balaay is an AI voice receptionist for dental practices. It answers the practice’s phone calls, books the appointment and texts the patient a confirmation, and escalates urgent calls to staff using rules the practice defines.
What Viva AI is
Viva AI is AI dental front desk / answering service, dental-specific. Its own stated target buyer: Practices that want a graduated path from after-hours-only coverage up to a full AI front desk, and that value wide language coverage.
Pricing
Balaay: $129/mo for the chat receptionist, $199/mo for the voice receptionist, plus a one-time setup fee. Published in full.
Viva AI: Viva publishes a floor of "Plans from $350/mo" and names three tiers — Gold, Platinum, Diamond — but does not publish a price for each tier.
The floor is published on Viva’s own pricing page; the per-tier figures are not. Third-party sites report Gold $349, Platinum $899 and Diamond $1,199, but Viva does not publish those and we do not present them as fact. Ask Viva for a quote.
Source: www.getviva.ai — accessed 2026-08-19.
Competitor pricing is from each vendor’s public pricing at the time of writing and may have changed — confirm a current quote directly. Balaay’s pricing is published in full.
Capability comparison
Read the right-hand column before the middle one. "Not found" means we could not verify it from public sources — it does not mean the vendor lacks the feature, and we will not present it as though it does. "Company claim" means the vendor says it about itself and we have not independently confirmed it.
| Capability | Balaay | Viva AI | How we know |
|---|---|---|---|
| Answers inbound calls | Yes | Yes | Company claim |
| Does it put the appointment in your PMS? | No | Partial | Third-party reported |
| Reschedules / cancels on the call | No | Not found | Not found |
| Outbound calls & recall campaigns | No | Yes | Third-party reported |
| Two-way patient texting | No | Not found | Not found |
| Languages beyond English | No | Yes | Third-party reported |
| Insurance eligibility verification | No | Not found | Not found |
| Rule-based urgent-call escalation | Yes | Not found | Not found |
| Per-call transcript & outcome | Yes | Not found | Not found |
| Publishes its pricing | Yes | Partial | Confirmed |
| Try it without a sales call | Yes | Not found | Not found |
Where Viva AI is the better choice
Listed first, deliberately. If one of these matters to your practice, stop reading and go and talk to them.
- A deliberate entry tier for after-hours and overflow only, without changing your phone system — a genuinely low-disruption way in.
- Wide language coverage is reported, well beyond Balaay’s English only.
- Viva publishes a trust centre. Balaay has no formal third-party security attestation, so if your procurement process requires one, ask Viva what they hold — it is a real gap on our side.
Choose Viva AI when: You want to start with after-hours-only coverage and scale up inside one vendor, you need many languages, or your procurement process requires a formal third-party security attestation that Balaay does not have.
Where Balaay is the better choice
- Lower published entry price: $199/mo for voice against a $350/mo floor.
- Publishes every tier’s price rather than a floor plus a quote.
Choose Balaay when: You want the full price list up front and the lowest monthly cost for inbound voice coverage.
What Balaay does not do
Every comparison page on this site carries this section, because a comparison in which the author has no weaknesses is an advertisement.
- No production-verified practice management system integration. Balaay does not write appointments into Dentrix, Eaglesoft, Open Dental or anything else today. Your team enters the appointment.
- No rescheduling or cancellation on the call — those callers are handed to your staff.
- English only.
- No two-way patient texting; confirmations and reminders are outbound only.
- No insurance eligibility verification against a payer.
- No published customer outcomes. Balaay is pre-pilot, and several competitors have named practices with figures attached.
Viva AI's own claims about its scale
Reproduced as claims, with the label that applies. We have not audited any of these figures.
- Viva’s site links to a trust centre. If a formal security attestation is a procurement requirement for your practice, ask Viva directly for the current report rather than relying on any third-party summary — including ours. Not found
Facts on this page were last verified on 2026-08-19. Our sourcing rules are published at /methodology, and Viva AI's own site is linked above so you can check anything here yourself.
See how every vendor compares → · How we verify these facts →
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Balaay vs Viva AI — An evidence-labelled comparison of Balaay and Viva AI for a dental practice: what each is verified to do on an inbound call, published pricing where it exists, where Viva AI is the better choice, and where Balaay is. Last verified 2026-08-19. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.
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