Balaay

AI receptionist for aesthetics clinics

How Balaay answers an aesthetics clinic phone: books consultations, never assesses a result, and escalates anything clinical to a practitioner.

The enquiry that converts is the one answered in the evening, and the one that damages you is the clinical question answered by somebody unqualified.

Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.

Built for businesses that run on calls. Home services, dental, beauty and wellness, legal, property and veterinary have purpose-built configurations — and any other service business can build a receptionist from its own website. AI receptionist from $29/mo with 250 voice minutes included. Growth is $79/mo for 1,000 minutes. 30 days free, no card, no mandatory setup fee. Month-to-month, cancel any time. Each plan includes a monthly voice-minute allowance; minutes beyond it are charged per minute at the rate on your plan. No mandatory setup fee. See pricing →

Everything below describes how the receptionist is configured for this sector — the vocabulary it uses, what it has to capture, and what it refuses to do. Dental is where that configuration goes deepest, because it was built there first. Nothing on this page is a customer claim, and a build gate fails on any sentence that implies one.

What people actually ring about

Evening and weekend enquiries from people comparing clinics
New clients who need a consultation before any treatment
Existing clients on a treatment schedule
Questions about results that only a practitioner may answer
Deposit and cancellation questions

What it asks for, and why

Which treatment they are asking about
Whether they are an existing client, because new clients usually need a consultation first

What it treats as urgent

A reaction after a treatment
Swelling after a treatment

What it will not do

Give clinical advice
Assess a result or say whether something is normal
Confirm suitability for a treatment

When it is not a booking

Anything describing a reaction goes to a practitioner immediately. Difficulty breathing is directed to emergency services.

Your existing software

No Phorest / Treatwell / Uala connector is live yet — Balaay keeps its own schedule and your team works from that. Ask us about your system.

Other trades

Med spas — /industries/med-spa
Hair salons — /industries/salon
Massage therapists — /industries/massage

Hear it answer a call → · Beauty and wellness →

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Hear it answer before you decide anything

The live voice demo is the same receptionist your callers would reach.

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In summary

AI receptionist for aesthetics clinics — How Balaay answers an aesthetics clinic phone: books consultations, never assesses a result, and escalates anything clinical to a practitioner. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.

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