Balaay

AI receptionist for aesthetics clinics

How Balaay answers an aesthetics clinic phone: books consultations, never assesses a result, and escalates anything clinical to a practitioner.

The enquiry that converts is the one answered in the evening, and the one that damages you is the clinical question answered by somebody unqualified.

Balaay is an AI voice receptionist for dental practices. It answers the practice’s phone calls, books the appointment and texts the patient a confirmation, and escalates urgent calls to staff using rules the practice defines.

Built for dental practices. Plans from $129/mo. The AI Voice Receptionist is on Growth at $199/mo, plus a one-time setup fee. Month-to-month, no per-call fees. One-time setup fee applies. HIPAA-ready, BAA available. See pricing →

Balaay was built for dental practices and is only in use in dental practices today. Everything below describes how the same receptionist is configured for this sector — not a customer base we have here.

What people actually ring about

Evening and weekend enquiries from people comparing clinics
New clients who need a consultation before any treatment
Existing clients on a treatment schedule
Questions about results that only a practitioner may answer
Deposit and cancellation questions

What it asks for, and why

Which treatment they are asking about
Whether they are an existing client, because new clients usually need a consultation first

What it treats as urgent

A reaction after a treatment
Swelling after a treatment

What it will not do

Give clinical advice
Assess a result or say whether something is normal
Confirm suitability for a treatment

When it is not a booking

Anything describing a reaction goes to a practitioner immediately. Difficulty breathing is directed to emergency services.

Your existing software

No Phorest / Treatwell / Uala connector is live yet — Balaay keeps its own schedule and your team works from that. Ask us about your system.

Other trades

Med spas — /industries/med-spa
Hair salons — /industries/salon
Massage therapists — /industries/massage

Hear it answer a call → · Beauty and wellness →

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Hear it answer before you decide anything

The live voice demo is the same receptionist your patients would reach.

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In summary

AI receptionist for aesthetics clinics — How Balaay answers an aesthetics clinic phone: books consultations, never assesses a result, and escalates anything clinical to a practitioner. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.

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