Balaay

Balaay vs Dentina

An evidence-labelled comparison of Balaay and Dentina for a dental practice: what each is verified to do on an inbound call, published pricing where it exists, where Dentina is the better choice, and where Balaay is. Last verified 2026-08-19.

Dentina is AI dental receptionist (inbound + outbound), dental-specific. Dentina's published pricing starts at from $299/mo (annual, per location); Balaay's voice receptionist is $199/mo. The honest summary: You need PMS write-back, rescheduling on the call, Spanish, or outbound recall campaigns. On today’s evidence Dentina covers materially more of the front desk than Balaay does, and if those things matter to you it is the stronger product. Your problem is specifically that calls go unanswered after hours and at overflow, you want the lowest published monthly price with no annual lock-in, and you want to test the actual call before you commit. Every competitor fact on this page carries a label saying how it was verified, and the facts were last checked on 2026-08-19.

Balaay is an AI voice receptionist for dental practices. It answers the practice’s phone calls, books the appointment and texts the patient a confirmation, and escalates urgent calls to staff using rules the practice defines.

Built for dental practices. Plans from $129/mo. The AI Voice Receptionist is on Growth at $199/mo, plus a one-time setup fee. Month-to-month, no per-call fees. One-time setup fee applies. HIPAA-ready, BAA available. See pricing →

What Dentina is

Dentina is AI dental receptionist (inbound + outbound), dental-specific. Its own stated target buyer: Practices that want one vendor covering inbound and outbound, want the AI writing into their PMS, and need Spanish or wider language coverage.

Pricing

Balaay: $129/mo for the chat receptionist, $199/mo for the voice receptionist, plus a one-time setup fee. Published in full.

Dentina: Standard Inbound from $299/mo, billed annually, per location. Premium from $399/mo. Outbound campaigns priced separately.

Published on Dentina’s own site. The $299 figure is the annually-billed rate; a month-to-month rate was not published.

Source: dentina.ai — accessed 2026-08-19.

Competitor pricing is from each vendor’s public pricing at the time of writing and may have changed — confirm a current quote directly. Balaay’s pricing is published in full.

Capability comparison

Read the right-hand column before the middle one. "Not found" means we could not verify it from public sources — it does not mean the vendor lacks the feature, and we will not present it as though it does. "Company claim" means the vendor says it about itself and we have not independently confirmed it.

Capability	Balaay	Dentina	How we know
Answers inbound calls	Yes	Yes	Company claim
Does it put the appointment in your PMS?	No	Yes	Company claim
Reschedules / cancels on the call	No	Yes	Company claim
Outbound calls & recall campaigns	No	Yes	Company claim
Two-way patient texting	No	Yes	Company claim
Languages beyond English	No	Yes	Company claim
Insurance eligibility verification	No	Not found	Not found
Rule-based urgent-call escalation	Yes	Yes	Company claim
Per-call transcript & outcome	Yes	Not found	Not found
Publishes its pricing	Yes	Yes	Confirmed
Try it without a sales call	Yes	Yes	Company claim

Where Dentina is the better choice

Listed first, deliberately. If one of these matters to your practice, stop reading and go and talk to them.

Names a long list of PMS integrations with claimed write-back. Balaay has no production-verified PMS connector at all.
Handles rescheduling and cancellation on the call. Balaay escalates those to staff.
English + Spanish as standard, and many more languages on the higher plan. Balaay is English only.
Outbound recall and reactivation campaigns are a live product. Balaay’s outbound dialling is deliberately switched off.
A far larger claimed installed base and call volume than Balaay, which is pre-pilot.

Choose Dentina when: You need PMS write-back, rescheduling on the call, Spanish, or outbound recall campaigns. On today’s evidence Dentina covers materially more of the front desk than Balaay does, and if those things matter to you it is the stronger product.

Where Balaay is the better choice

Lower published price: $199/mo month-to-month for voice against $299/mo billed annually per location.
No annual commitment required to get the published rate.
You can hear the receptionist answer on the website before speaking to anyone.

Choose Balaay when: Your problem is specifically that calls go unanswered after hours and at overflow, you want the lowest published monthly price with no annual lock-in, and you want to test the actual call before you commit.

What Balaay does not do

Every comparison page on this site carries this section, because a comparison in which the author has no weaknesses is an advertisement.

No production-verified practice management system integration. Balaay does not write appointments into Dentrix, Eaglesoft, Open Dental or anything else today. Your team enters the appointment.
No rescheduling or cancellation on the call — those callers are handed to your staff.
English only.
No two-way patient texting; confirmations and reminders are outbound only.
No insurance eligibility verification against a payer.
No published customer outcomes. Balaay is pre-pilot, and several competitors have named practices with figures attached.

Dentina's own claims about its scale

Reproduced as claims, with the label that applies. We have not audited any of these figures.

2,000+ dentists & DSOs across the US & Canada Company claim
2,800,000+ calls handled Company claim
Built by a dentist Company claim

Facts on this page were last verified on 2026-08-19. Our sourcing rules are published at /methodology, and Dentina's own site is linked above so you can check anything here yourself.

See how every vendor compares → · How we verify these facts →

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In summary

Balaay vs Dentina — An evidence-labelled comparison of Balaay and Dentina for a dental practice: what each is verified to do on an inbound call, published pricing where it exists, where Dentina is the better choice, and where Balaay is. Last verified 2026-08-19. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.

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