AI Receptionist for Orthodontics

Balaay's AI receptionist is built for orthodontic practices. Books Invisalign and braces consultations 24/7. From $29/mo — Growth $79/mo for 1,000 minutes.

Balaay is configured around how a orthodontics practice actually answers its phone: the procedures you offer, the questions callers ask before booking, the information you need captured up front, and your own rules for which calls have to reach a human immediately. It answers those calls around the clock and books the appointment and confirms it with the patient. AI receptionist from $29/mo with 250 voice minutes included. Growth is $79/mo for 1,000 minutes. 30 days free, no card, no mandatory setup fee.

Three calls this practice takes

Written from what the configuration actually contains. Each one names what Balaay will be asked for and does not have, because that is the part a practice needs to know before pointing a phone line at it.

“My daughter is twelve and her teeth are crowded — how much are braces?”

• What it knows — The treatments the practice lists, its opening hours, and whether it offers a consultation appointment. Read from the practice’s own website during setup.
• What it asks — Who the patient is and their age, whether they have been seen before, and a contact number — because an orthodontic enquiry almost always becomes a consultation rather than a treatment booking.
• What it may do — Book the consultation and confirm it by text.
• What it must not invent — A price, or a treatment length. Orthodontic fees depend on a clinical assessment nobody has made yet, and quoting a range on the phone is how a practice ends up defending a number it never agreed.
• When it escalates — Anything about a specific treatment plan, or a caller who wants to discuss finance terms.
• What a person still decides — What treatment the patient actually needs, and what it costs.

“My brace wire is poking into my cheek.”

• What it knows — That this is a common orthodontic problem, and the practice’s hours.
• What it asks — Whether it is causing pain or bleeding, when the brace was last adjusted, and a contact number.
• What it may do — Capture the problem and flag it for the practice as an active-appliance issue.
• What it must not invent — Advice on what to do with the wire. It does not tell anyone to cut it, bend it, or cover it with anything.
• When it escalates — Immediately, if there is bleeding or the patient cannot close their mouth.
• What a person still decides — Whether this needs seeing today or can wait for the next adjustment.

“I want to know if I can have Invisalign instead of the braces I was quoted.”

• What it knows — Which appliances the practice lists as offering.
• What it asks — Whether they are a current patient, and which clinician they saw.
• What it may do — Say which appliance types the practice offers, and book a review appointment.
• What it must not invent — Whether the patient is a candidate. Suitability is a clinical judgement, and an assistant guessing at it creates an expectation the clinician then has to withdraw.
• When it escalates — Any question comparing one appliance against another for this patient.
• What a person still decides — Clinical suitability, and whether a re-quote is warranted.

Related pages

• AI Receptionist for Pediatric Dentistry
• AI Receptionist for Oral Surgery
• AI Receptionist for Cosmetic Dentistry
• AI Receptionist for Emergency Dentistry
• After-hours dental call answering
• Dental call overflow coverage
• What is an AI receptionist?
• What an AI receptionist does
• AI phone receptionist
• AI Dental Receptionist
• Pricing

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In summary

AI Receptionist for Orthodontics — Balaay's AI receptionist is built for orthodontic practices. Books Invisalign and braces consultations 24/7. From $29/mo — Growth $79/mo for 1,000 minutes. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.

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