Balaay

AI receptionist for heating and cooling companies

How Balaay answers an HVAC phone: takes the fault and the address, routes a carbon monoxide alarm to the emergency service, and never diagnoses a system.

The first cold snap and the first heatwave are the two weeks your phone decides your year. Both arrive with more calls than anyone can answer.

Balaay is an AI voice receptionist for dental practices. It answers the practice’s phone calls, books the appointment and texts the patient a confirmation, and escalates urgent calls to staff using rules the practice defines.

Built for dental practices. Plans from $129/mo. The AI Voice Receptionist is on Growth at $199/mo, plus a one-time setup fee. Month-to-month, no per-call fees. One-time setup fee applies. HIPAA-ready, BAA available. See pricing →

Balaay was built for dental practices and is only in use in dental practices today. Everything below describes how the same receptionist is configured for this sector — not a customer base we have here.

What people actually ring about

Every customer calling in the same forty-eight hours
No heat with a baby in the house, and no way to judge that from a description
Callers who do not know what system they have
Maintenance-contract customers who expect to be recognised
People asking for a price on a replacement they have not had surveyed

What it asks for, and why

The address the system is at
What the system is doing, or not doing
Roughly what kind of system it is, if they know, so the technician brings the right parts

What it treats as urgent

No heating in freezing weather
No cooling in extreme heat
A burning smell
A carbon monoxide alarm

What it will not do

Diagnose a fault from a description
Judge whether no-heat is an emergency
Price a replacement it has not surveyed

When it is not a booking

A carbon monoxide alarm, a gas smell or a burning smell is a life-safety matter. The caller is told to leave and contact the emergency gas service or emergency services now — never to wait for an engineer.

Your existing software

No Jobber / Housecall Pro / ServiceTitan connector is live yet — Balaay keeps its own schedule and your team works from that. Ask us about your system.

Other trades

Plumbers — /industries/plumbing
Electricians — /industries/electrical
Roofers — /industries/roofing
Locksmiths — /industries/locksmith
Pest control companies — /industries/pest-control

Hear it answer a call → · Home services →

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Hear it answer before you decide anything

The live voice demo is the same receptionist your patients would reach.

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In summary

AI receptionist for heating and cooling companies — How Balaay answers an HVAC phone: takes the fault and the address, routes a carbon monoxide alarm to the emergency service, and never diagnoses a system. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.

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