Balaay

AI receptionist for med spas

How Balaay answers a med-spa phone: books the consultation a first treatment needs, and escalates any post-treatment reaction to a practitioner without commenting on it.

Your enquiries arrive in the evening, from people comparing three clinics, and they lead with a price question about a treatment they have never had.

Balaay is an AI receptionist for businesses that run on calls. Balaay is an AI receptionist for businesses that run on calls. It learns a business from that business’s own website, answers its phone, holds the conversation, takes the next step where it can, and records what it actually did.

Built for businesses that run on calls. Home services, dental, beauty and wellness, legal, property and veterinary have purpose-built configurations — and any other service business can build a receptionist from its own website. AI receptionist from $29/mo with 250 voice minutes included. Growth is $79/mo for 1,000 minutes. 30 days free, no card, no mandatory setup fee. Month-to-month, cancel any time. Each plan includes a monthly voice-minute allowance; minutes beyond it are charged per minute at the rate on your plan. No mandatory setup fee. See pricing →

Everything below describes how the receptionist is configured for this sector — the vocabulary it uses, what it has to capture, and what it refuses to do. Dental is where that configuration goes deepest, because it was built there first. Nothing on this page is a customer claim, and a build gate fails on any sentence that implies one.

What people actually ring about

Price questions about treatments that need a consultation first
First-time clients who do not know a consultation is required
Existing clients booking a top-up on a schedule
Someone calling about swelling two days after a treatment
Cancellations close to the appointment, against a deposit policy

What it asks for, and why

Which treatment they are asking about
Whether they have had this treatment here before, because a first treatment usually needs a consultation first

What it treats as urgent

A reaction after a treatment
Swelling after a treatment
Pain after a treatment

What it will not do

Give clinical or medical advice, ever
Say whether a result or a side effect is normal
Confirm a treatment is suitable for someone

When it is not a booking

A reaction, swelling or pain after a treatment goes straight to a practitioner with no reassurance offered. Difficulty breathing or facial swelling is directed to emergency services immediately.

Your existing software

No Phorest / Treatwell / Uala connector is live yet — Balaay keeps its own schedule and your team works from that. Ask us about your system.

Other trades

Hair salons — /industries/salon
Aesthetics clinics — /industries/aesthetics
Massage therapists — /industries/massage

Hear it answer a call → · Beauty and wellness →

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Hear it answer before you decide anything

The live voice demo is the same receptionist your callers would reach.

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In summary

AI receptionist for med spas — How Balaay answers a med-spa phone: books the consultation a first treatment needs, and escalates any post-treatment reaction to a practitioner without commenting on it. Balaay is an AI receptionist for businesses that run on calls. It learns the business from its website, answers the phone, takes the next step, and shows what it did.

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