Balaay

AI receptionist for med spas

How Balaay answers a med-spa phone: books the consultation a first treatment needs, and escalates any post-treatment reaction to a practitioner without commenting on it.

Your enquiries arrive in the evening, from people comparing three clinics, and they lead with a price question about a treatment they have never had.

Balaay is an AI voice receptionist for dental practices. It answers the practice’s phone calls, books the appointment and texts the patient a confirmation, and escalates urgent calls to staff using rules the practice defines.

Built for dental practices. Plans from $129/mo. The AI Voice Receptionist is on Growth at $199/mo, plus a one-time setup fee. Month-to-month, no per-call fees. One-time setup fee applies. HIPAA-ready, BAA available. See pricing →

Balaay was built for dental practices and is only in use in dental practices today. Everything below describes how the same receptionist is configured for this sector — not a customer base we have here.

What people actually ring about

Price questions about treatments that need a consultation first
First-time clients who do not know a consultation is required
Existing clients booking a top-up on a schedule
Someone calling about swelling two days after a treatment
Cancellations close to the appointment, against a deposit policy

What it asks for, and why

Which treatment they are asking about
Whether they have had this treatment here before, because a first treatment usually needs a consultation first

What it treats as urgent

A reaction after a treatment
Swelling after a treatment
Pain after a treatment

What it will not do

Give clinical or medical advice, ever
Say whether a result or a side effect is normal
Confirm a treatment is suitable for someone

When it is not a booking

A reaction, swelling or pain after a treatment goes straight to a practitioner with no reassurance offered. Difficulty breathing or facial swelling is directed to emergency services immediately.

Your existing software

No Phorest / Treatwell / Uala connector is live yet — Balaay keeps its own schedule and your team works from that. Ask us about your system.

Other trades

Hair salons — /industries/salon
Aesthetics clinics — /industries/aesthetics
Massage therapists — /industries/massage

Hear it answer a call → · Beauty and wellness →

Explore Balaay

Hear it answer before you decide anything

The live voice demo is the same receptionist your patients would reach.

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In summary

AI receptionist for med spas — How Balaay answers a med-spa phone: books the consultation a first treatment needs, and escalates any post-treatment reaction to a practitioner without commenting on it. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.

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