Balaay

AI receptionist for plumbers

How Balaay answers a plumbing phone: takes the address and what is happening, flags a burst pipe for dispatch, and never talks a caller through a repair.

You are under a sink with both hands wet and the phone is ringing. That caller has already tried two other numbers today, and the one who answers gets the job.

Balaay is an AI voice receptionist for dental practices. It answers the practice’s phone calls, books the appointment and texts the patient a confirmation, and escalates urgent calls to staff using rules the practice defines.

Built for dental practices. Plans from $129/mo. The AI Voice Receptionist is on Growth at $199/mo, plus a one-time setup fee. Month-to-month, no per-call fees. One-time setup fee applies. HIPAA-ready, BAA available. See pricing →

Balaay was built for dental practices and is only in use in dental practices today. Everything below describes how the same receptionist is configured for this sector — not a customer base we have here.

What people actually ring about

Callers who cannot stop water and do not know where the stopcock is
People who want a price before they will agree to a visit
Landlords calling about a property they are not standing in
"Is the drip urgent?" — which you cannot answer from a description
Calls at nine at night that are either an emergency or can wait until Tuesday

What it asks for, and why

The address the work is at — a job without one is a van with nowhere to go
What is happening with the plumbing, so the right parts are on board
Whether the water is still running or has been turned off, because it changes how soon someone must come

What it treats as urgent

A burst pipe
Water coming through a ceiling
Flooding
No water at all
Sewage backing up

What it will not do

Talk a caller through a repair
Decide whether a leak can wait
Quote a price for work it has not been given a price for

When it is not a booking

Water near electrics, or water the caller cannot stop, gets escalated immediately — with the stopcock mentioned only if they can reach it safely.

Your existing software

No Jobber / Housecall Pro / ServiceTitan connector is live yet — Balaay keeps its own schedule and your team works from that. Ask us about your system.

Other trades

HVAC companies — /industries/hvac
Electricians — /industries/electrical
Roofers — /industries/roofing
Locksmiths — /industries/locksmith
Pest control companies — /industries/pest-control

Hear it answer a call → · Home services →

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Hear it answer before you decide anything

The live voice demo is the same receptionist your patients would reach.

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In summary

AI receptionist for plumbers — How Balaay answers a plumbing phone: takes the address and what is happening, flags a burst pipe for dispatch, and never talks a caller through a repair. Balaay is an AI voice receptionist for dental practices that answers calls, books appointments, and escalates urgent calls to staff.

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